Service: #1 in New England. #3 in USA for 2020.

RYAN Business Systems is sure their professional service is the key to all satisfied customers


NPS of 98.62 – #3 in Awards –  U.S.A.

South Windsor, CT, 1/14/21: RYAN Business Systems announced today their Net Promoter Score was 98.62 for the entire year, ranking them number one in New England, and 3rd nationally in NPS awards from CEO Juice, Inc. in the copier dealer channel.  This milestone reflects the company’s focus on unparalleled customer service, from “top to bottom”.

“We use NPS to drive internal process improvement, every day.  Regardless of who the customer deals with at RYAN, the customer knows that they are getting someone who cares about their business, and who will do everything possible to make their experience with us extraordinarily easy, with no red tape – ever” said Kathy Ryan, President of RYAN Business Systems.  She continued: “We’re very proud of that culture and have made it part of our mission as an organization.  Treating customers like we would want to be treated is our number one focus.”

The RYAN NPS Score is calculated by CEO Juice, Inc.  CEO Juice has been calculating Net Promoter Scores for its clients since July 2010. In 2019 it sent 2,465,302 requests for a survey response and had 230,823 responses. That reduced to 1,983,116 sent in 2020 with 192,027 responses due to COVID-19.

“We receive valuable feedback after every service call, and utilize that as part of a continuous feedback loop from customers to drive improvements in process and customer service” said Barry Ryan, Vice President.  He continues: “We want our customers to know that we will continue to work to improve, every day, no matter what our NPS score is.  We appreciate the trust our customers put in us, and in our entire RYAN team.  The hard work and dedication of our employees is what makes this happen, and we send a huge shout out of thanks to them.”

About RYAN: RYAN Business Systems, established in 1975, is one of the largest independent providers of office equipment imaging and software solutions in New England. RYAN is known as an innovative, service-driven company that cares deeply about its customers and makes the customer experience priority #1.  RYAN serves New England with offices in Woburn, MA, Concord, NH, Milford, CT, and South Windsor, CT.

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    When you choose RYAN, you choose a top 100 for company satisfaction — across all of North America.

    Many companies claim they have the best service, but have no concrete data to support that claim. RYAN asks for feedback after every service call in order to measure our performance against that of others using a Net Promoter Score (NPS), the gold standard for reliably assessing customer satisfaction across all industries. RYAN data is collected and reported – independently – by a third-party survey provider, meaning our feedback is an accurate, verified and authentic representation of how our customers view our business. The RYAN emphasis on continuous improvement is clearly evident with this process, and in the event a client is dissatisfied a manager is notified and is then contacted.

    The 2020 RYAN NPS score (YTD) of 98.62 is one of the highest in North America, placing RYAN above national companies such as USAA, Apple, Amazon and Southwest Airlines. As a straightforward loyalty metric that holds companies and employees accountable for how they treat customers, RYAN uses the Net Promoter Score as both a loyalty metric and a discipline for using our customers’ feedback to fuel positive interactions with our clients. Employees at all levels of our organization understand it, leading to customer-centric change and improved performance.

    Let us show your company how RYAN service truly makes a difference! Call us today at 800.842.1916 or send us your contact information using the form!


    2020 NPS Score #1 in New England #3 in USA Awards