RYAN CUSTOMER SATISFACTION RATING BEST IN USA for 2021
NPS of 100.00 – #1 in Awards
South Windsor, CT: RYAN Business Systems today announced their Net Promoter Score was a perfect 100.0 for all of 2021, ranking them number one in New England, and tied for #1 nationally, in NPS in the copier dealer channel. This milestone reflects the company’s continued focus on unparalleled customer service, from “top to bottom”.
“NPS, for us, is a true measure of how we are taking care of our customers. We pledge to our customers that we’ll do our very best – every day, and NPS lets us know if we are delivering on our pledge” said Kathy Ryan, President of RYAN. She continued: “Regardless of who the customer deals with at RYAN, the customer knows that they are getting someone who cares deeply about their business, and who will do everything possible to make doing business with us extraordinarily easy, with no red tape – ever. Treating customers like we would want to be treated is our number one focus”.
RYAN’s NPS Score is independently calculated by CEO Juice, Inc. CEO Juice has been calculating Net Promoter Scores for its clients since July 2010 for the copier / imaging channel in North America and certifies the numbers as accurate.
“We obtain valuable feedback after every service call and utilize that as part of an ongoing feedback mechanism from customers to drive improvements in process and customer service” said Barry Ryan, Vice President. He continues: “We want our customers to know that we will continue to work to improve, every day, no matter what our NPS score is. We appreciate the trust our customers put in us, and in our entire RYAN team. The hard work and dedication of our employees is what makes this happen, and we send a huge shout out to them.”
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About RYAN: RYAN Business Systems, established in 1975, is one of the largest independent providers of office equipment imaging and software solutions in New England. RYAN is known as an innovative, service-driven company that cares deeply about its customers and makes the customer experience priority #1. RYAN serves New England with offices in Woburn, MA, Concord, NH, Milford, CT and South Windsor, CT. To learn more, go to ryanbusiness.com