RYAN CUSTOMER SATISFACTION RATING BEST IN NEW ENGLAND for 2020
NPS of 98.62 – #3 in Awards – U.S.A.
South Windsor, CT, 1/14/21: RYAN Business Systems announced today their Net Promoter Score was 98.62 for the entire year, ranking them number one in New England, and 3rd nationally in NPS awards from CEO Juice, Inc. in the copier dealer channel. This milestone reflects the company’s focus on unparalleled customer service, from “top to bottom”.
“We use NPS to drive internal process improvement, every day. Regardless of who the customer deals with at RYAN, the customer knows that they are getting someone who cares about their business, and who will do everything possible to make their experience with us extraordinarily easy, with no red tape – ever” said Kathy Ryan, President of RYAN Business Systems. She continued: “We’re very proud of that culture and have made it part of our mission as an organization. Treating customers like we would want to be treated is our number one focus.”
The RYAN NPS Score is calculated by CEO Juice, Inc. CEO Juice has been calculating Net Promoter Scores for its clients since July 2010. In 2019 it sent 2,465,302 requests for a survey response and had 230,823 responses. That reduced to 1,983,116 sent in 2020 with 192,027 responses due to COVID-19.
“We receive valuable feedback after every service call, and utilize that as part of a continuous feedback loop from customers to drive improvements in process and customer service” said Barry Ryan, Vice President. He continues: “We want our customers to know that we will continue to work to improve, every day, no matter what our NPS score is. We appreciate the trust our customers put in us, and in our entire RYAN team. The hard work and dedication of our employees is what makes this happen, and we send a huge shout out of thanks to them.”
About RYAN: RYAN Business Systems, established in 1975, is one of the largest independent providers of office equipment imaging and software solutions in New England. RYAN is known as an innovative, service-driven company that cares deeply about its customers and makes the customer experience priority #1. RYAN serves New England with offices in Woburn, MA, Concord, NH, Milford, CT, and South Windsor, CT.