Service: The Key to our Satisfied Customers
When you choose RYAN, you choose a top 100 for company satisfaction — across all of North America.
Many companies claim they have the best service, but have no concrete data to support that claim. RYAN asks for feedback after every service call in order to measure our performance against that of others using a Net Promoter Score (NPS), the gold standard for reliably assessing customer satisfaction across all industries. RYAN data is collected and reported – independently – by a third-party survey provider, meaning our feedback is an accurate, verified and authentic representation of how our customers view our business. The RYAN emphasis on continuous improvement is clearly evident with this process, and in the event a client is dissatisfied a manager is notified and is then contacted.
The 2017 RYAN NPS score of 96.54 is one of the highest in North America, placing RYAN above national companies such as USAA, Apple, Amazon and Southwest Airlines. As a straightforward loyalty metric that holds companies and employees accountable for how they treat customers, RYAN uses the Net Promoter Score as both a loyalty metric and a discipline for using our customers’ feedback to fuel positive interactions with our clients. Employees at all levels of our organization understand it, leading to customer-centric change and improved performance.
Let us show your company how RYAN service truly makes a difference! Call us today at 800.842.1916 or send us your contact information using the form!